Our Advocates are
Committed To You
Our mission is to assist our veterans with obtaining the benefits they deserve. Your advocate will be committed to ensuring that your claim is processed efficiently and confidentially. We will be sure to guide you through the process with honor, integrity, and compassion!.
Ready to get started?
Complete the following questionnaire and one of our advocates will contact you.
How OTS Veteran Services Works For You
Identifying care issues
Patient advocates provide a compassionate listening ear to identify problems within your care. They interview patients, asking the right questions to determine where issues lie.
Patient advocates listen to patient experiences and pinpoint unmet health care needs, then work with the patient’s health care team to make the necessary changes to address those needs.
Discussing treatment options
If you have an issue with your care, patient advocates can help you engage with your health care team to determine a possible treatment plan or walk you through the process to request a clinical appeal.
They make sure all forms of treatment and medical plans have been explored and coordinated with the patient and health care team to ensure the best care possible is being administered in a timely manner.
Directing patient concerns
Patient advocates act as mediators between patients and health care teams. They carefully listen to your concerns and work to facilitate resolutions, pointing you in the right direction and accompanying you every step of the way.
Making referrals
Patient advocates help you navigate the complicated health care system by directly connecting you to providers offering the best care. Patient advocates focus their efforts on the type of care being given to provide the correct referrals for the correct problems.
Assisting with billing issues
Patient advocates stay informed and updated on the latest protocols as this can be challenging for patients to navigate alone. Patient advocates facilitate billing resolutions. They also present your concerns to the appropriate personnel to address the issue.
Resources
Ensuring quality care
The Patient Advocacy Program is for all veterans and their families who receive care at VA health care facilities. We want to be sure you have someone to go to with your concerns in a timely manner and to help you receive care.
If you need help getting care or getting your problems resolved, talk with a Patient Advocate
1.800.273.8255
Veterans Crisis Line
You're not alone—the Veterans Crisis Line is here for you. You don't have to be enrolled in VA benefits or health care to call.
FAQ
What does an advocate help me with?
Every step of discovering what benefits you are eligible for, Helping you apply for and receive those benefits.
Do advocates help with claims?
Yes, your advocate will keep you updated on ongoing claims and upcoming appointments.
Is there a fee for this service?
Our advocate support fee is $150.